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February 11, 2025

Good afternoon, Residents, Responsible Parties, Staff Members and Visitors,

Today we need to share that we have identified two Covid-19 positive cases associated with our facility. One long term care resident and one facility team member have tested positive during the last 24 hours. The positive resident has been placed in isolation and they will be cared for and monitored closely. The team member involved will not return to the building for up to seven days and only then if cleared to return per CDC guidelines. This individual has not been in the building since last week, so we are hopeful the risk of transmission is minimal with this particular case.

Obviously, we are concerned about the risk of others being potentially exposed to Covid-19. Our nursing team responded quickly and testing has already been completed on the majority of those residents and staff considered at risk through these positive cases. All tests so far are negative. We will provide updates accordingly, as periodic testing will continue throughout the remainder of the week.

Testing before and after each visit is a crucial step in preventing the spread of Covid-19. We can supply a limited number of test kits for visitors to use at home. The kits can be picked up in the front lobby while they last. We continue to ask that individuals who are experiencing cold or flu-like symptoms, refrain from visiting until those symptoms have been resolved for at least 48 hours and also a negative Covid-19 test has been completed.

It is also crucial for all individuals to continue to wear masks inside of our facility. Frequent hand sanitizing, social distancing when possible and disinfecting high touch surfaces are all very beneficial when combatting Covid-19 as well as other viruses. We appreciate everyone’s assistance in protecting our residents and staff.

Sincerely,


Ed Walter,
Administrator

Citizens Care

Why Citizens?

Just Ask our Families

According to a recent report from the Maryland Health Care Commission (MHCC), families or representatives of our patients surveyed said they would recommend Citizens Care and Rehabilitation Center to someone looking for a comprehensive care facility.*

Citizens Care also offers residents a wide variety of on- and off-campus daily activities to stimulate the mind, body and spirit.

At Citizens Care, we treat every resident as if he or she were part of our own family. This genuine caring and compassion for our guests is what sets us apart. 

Services You Need

  • 24-hour skilled nursing care provided by our caring staff of geriatric professionals 
  • 5-30 day respite services designed to allow caregivers to take a break from their daily responsibilities, knowing their loved one is receiving quality care in a comfortable setting
  • Hospice care from qualified and compassionate professionals who can assist in developing a personalized program that combines medical, emotional and spiritual support 
  • Short- and long-term rehabilitation services including physical, speech and occupational therapy
  • Telephone Assurance Program (TAP), a free service offered to those who live on their own and want the peace of mind of knowing that someone is checking on them daily.
  • Secure dementia unit staffed by professionals trained in responding to the specific needs of this group of residents
  • Delicious and nutritious meals provided by our dietary staff

Amenities You’ll Love

  • Clean, bright and spacious private and semi-private rooms for up to 184 residents
  • Beautifully-landscaped, enclosed courtyard with raised flower beds
  • On-site barber and salon services
  • Visitors’ cafeteria
  • Ample parking in rear of building
  • On-site pharmacy
  • Full in-house activity schedule including arts and crafts, music, games, Gourmet Galley, bingo, bowling, exercise classes, drum circle, and restaurant style dining for residents
  • Opportunities to socialize with families including Mother’s Day Tea, Thanksgiving and Christmas
  • Weekly worship services’
  • Frequent shopping, dining and entertainment outings including Longwood Gardens, shopping at Harford and Christiana Malls and trips to the Herr’s potato chip factory
  • Visits from the Silver Reader and Pets on Wheels

People You’ll Never Forget!

  • Excellent nursing staff to resident ratio thanks to a dedicated staff of 260 employees
  • Highly-skilled medical professionals
  • Caring and compassionate caregivers
  • Enthusiastic volunteers who serve as activity assistants, meal buddies and more
  • Other residents sure to become not just neighbors, but friends

*2014 Maryland Nursing Facility Family Survey. All comprehensive care facilities in the state are required to complete the survey. View the latest data at www.mhcc.maryland.gov.

"Those nurses and assistants are so incredible. Please let them know how much we appreciate them!"

Susan P

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Citizens Care Center

415 S. Market Street
Havre de Grace, MD 21078

410-939-5500 phone
410-939-3471 fax
1-800-735-2258 TDD

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Why Citizens?

CARE is at the heart of everything we do at Citizens and we believe in doing it better than anyone. Why? Because you and your family deserve nothing less!

© 2023 Citizens Care – A non-profit organization.